Privacy Policy

1. Who We Are

KAP Woodwork & Building Services Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or engage our services. Our registered address is Broadmayne, Dorset.

2. Information We Collect

We may collect the following personal information:

• Name and contact details (phone number, email address, postal address)
• Details of your project or enquiry
• Photographs of your property (with your consent)
• Payment and billing information
• Website usage data (cookies, IP address, browser type)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Carry out and manage the works you have engaged us for
• Process payments and maintain financial records
• Communicate with you about your project
• Comply with legal and regulatory obligations
• Improve our services and website experience

4. Legal Basis for Processing

We process your personal data on the following legal bases: contractual necessity (to fulfil our obligations to you), legitimate interest (to manage our business and improve our services), consent (where you have given explicit consent, e.g. marketing communications), and legal obligation (to comply with applicable laws).

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted sub-contractors who assist with project delivery, our accountant or financial advisors for payment processing, legal advisors if required, and regulatory or government bodies where required by law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project records are typically retained for six years after completion. You may request deletion of your data at any time, subject to our legal obligations.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly. Third-party analytics cookies help us understand how visitors use our site.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioners Office)

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at info@kapwoodworkandbuilding.co.uk or call 07426 953 891.